You can call us at 1-646-658-7582

To Cancel your Membership

Cancel by Telephone

 

Please call:

EPOCH
From US and Canada toll free
1-800-893-8871

Standard International and US
1-310-664-5810

 

Account, Billing Help – Customer Service

Customer Service

Playgirl.com is here to help you answer any questions regarding your account.  For customer service questions, please contact Customer Service.

Technical Support

To resolve technical problems, please contact our technical support staff to help with video or log-in issues. Please send along your username & password, so that we can retrace your steps. We will get back to you within 24 hrs of receiving your email.

Lost Password/Password Issues

To retrieve your password, please visit our authorized sales agents via their Customer Service sites. Please look at your credit card statement to determine the billing company.

For Epoch Customer Service click here:
https://epoch.com/billingsupport

For CCBill Customer Service click here:
https://support.ccbill.com

You can also refresh your password at this site, if it stopped working and you are certain that you have entered the information correctly.

Please be advised that all username/password combinations are case-sensitive.

Member Area – FAQ

How Much does the Member Service Cost?
You can choose from three different Subscription Options:

One Month Membership – $19.95
Six Month Membership – $59.95
One Year Membership – $99.95

All monthly memberships will renew at $19.95/monthly if not canceled. The Six Month Membership at $59.95/ One Year Membership $99.95 Fee Will Not Recur.

For additional questions, please visit our authorized sales agents via their Customer Service sites:

For Epoch Customer Service, click here:
https://epoch.com/billingsupport

For CCBill Customer Service, click here:
https://support.ccbill.com/

Is my online transaction secure?
Yes, the online transaction is secure.

How often is the member area updated?
Videos get updated about every week, with 3-5 new clips being offered to you. Magazine Images, Pictures are updated every week.

Whom do I contact with Customer Service Questions?
Playgirl.com is here to help you answer any questions regarding your account, billing or other customer service questions. Please contact Customer Service for support.

How do I cancel my Membership?
To cancel your Playgirl.com membership, please visit our authorized sales agents via their Customer Service sites. Please look at your credit card statement to determine the billing company.

For Epoch Customer Service click here:
https://epoch.com/billingsupport

For CCBill Customer Service click here:
https://support.ccbill.com

I have technical problems with my account, who can help me?
You can contact our technical support staff to help with video or log-in issues. Please send along your username & password, so that we can retrace your steps. We will get back to you within 24 hrs of receiving your email.

I have a Mac, can I view Member Videos?
Yes, videos can be viewed in Flash or m4v formats.

Security

Can my account be accessed by other people?
Playgirl.com uses software that protects your secure membership. If we notice that your account has been logged-in from multiple locations, we will notify you via email.